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Job Information

Job Category:

Computer/Info Tech


Position Title:

Help Desk Coordinator II


Position Description:

This position's primary responsibilities include the diagnosis and resolution of the Computing Services Help Desk inquiries from faculty/staff/students, telephone support, one-on-one consultation, entering, triaging, tracking and solving computer hardware and software problems for all faculty, staff and students. This position is also responsible for maintaining several key operational components of the Help Desk as well as overseeing student workers.

This position requires a person who combines a reassuring demeanor, solid analytical skills, excellent employee management and experience with complementary technical skills in the area of PC computing. This person must be able to communicate well with clients, write effectively and clearly, and must combine knowledge and appreciation of higher education business priorities with knowledge of Microsoft based computing environments.

Position Qualifications: High School plus minimum of 2-4 years working in a technical PC related field on a customer service help desk. Bachelor's degree preferred. Excellent communications skills and a proven track record of courteous and efficient technical customer service. Experience supervising student employees.

Software Knowledge: -Knowledge of Microsoft Exchange Software -Phone Systems -Experience in Windows 7 troubleshooting required -Experience with MS Office required -Active Directory and HTML preferred

Required Applicant Documents: Resume/Curriculum Vitae Cover Letter Special Instructions to Applicants: Bentley University requires reference checks and may conduct other pre-employment screening. Bentley University is an Equal Opportunity Employer, building strength through diversity.

Application Information Contact: Human Resources Bentley University Online App. Form: jobs.bentley.edu/applicants/Central?quickFind=52034  


Type of position:

Full-Time


Degree Requirement:

BS


Majors:

Computer and Information Science


Salary Range:


Application Deadline:

07/17/2013


Employer Details:

Employer Name:

Company:

BENTLEY UNIVERSITY

Industry:

Education

Site/Department:

Address:

175 Forest Street

City:

Waltham

State:

MA

Zip:

02452

Phone Number:

781.891.2000

Website:

http://www.bentley.edu(Visit Website)


Springfield College 263 Alden Street, Springfield, MA 01109-3797 413.748.3000
Page updated on: 11/20/2007