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Job Information

Job Category:

Human/Social Services

Position Title:

Director of Shelter and Supportive Housing

Position Description:

M-F 9a-5p with flexibility to respond to crises and meet programmatic needs in addition to 24 hour on-call

Qualifications: Master’s Degree in Social Work or Mental Health Counseling required with demonstrated experience in residential programs; Preferred experience in Low-Income Housing Tax Credit programs Must have prior supervisory experience with demonstrated ability to successfully manage projects Ability to represent agency from a management perspective in an active union environment Must have experience with domestic violence and teen parent populations Must have experience with domestic violence, addiction and homelessness, including housing search, poverty, and barriers to accessing resources Ability to support residential program premise that relapse is a part of recovery Must have thorough understanding of EEC regulations for residential programs Must have excellent written and organizational skills including computer skills Must be committed to agency mission and be able to actively and responsibly support its vision in a positive manner within the agency as well as throughout the community Must have positive energy, sound judgment, ability to work independently as well as part of a team and be able to work effectively in partnership with program staff and leadership Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives Must have ability to engage staff and clients, possess problem/conflict resolution skills and be highly motivated Reliable vehicle and valid driver’s license required

Duties and Responsibilities: Direct supervision of Site Directors at Holyoke and Springfield TPP, Domestic Violence Shelter Services, and New Beginnings Mental Health, Substance Abuse Residential Program; direct supervision of Supportive Housing staff Establish tenant council at Supportive housing Program Ensure adherence to contractual obligations Ensure program is working collaboratively with all partners and enhance relationship-building through ongoing evaluation of the working relationship Ensure quality clinical services are integrated within each program Program evaluation Monitoring of all program requirements including work plans, scopes of service, evaluation activities, quality assurance activities and monthly/quarterly/annual reporting Adhere to all Low Income Housing Tax Credit requirements and obligations and work collaboratively with Deputy Director and CFO to ensure eligibility requirements are met; Communication with tax credit consultants Communicate with Deputy Director regarding growth of current residential programs and the availability of expansion areas Work with CFO and Site Directors to monitor program budgets and ensure financial viability of programs Ensure clear and accurate documentation in an ethical and confidential manner including data collection and entry into client track and other statistical data collection systems; develop system for monthly monitoring of data for residential programs Ensure a strengths-based model of service delivery that is mission driven and respectful of a diverse population to promote client self-sufficiency Ensure quality of program services Respond according to guidelines to all client grievances Assist Site Directors in prospective employee interviews Encourage system of positive recognition for both staff and clients to be used regularly for positive job performance or for clients meeting or exceeding goals or program expectations Ensure programs are adhering to employee evaluation deadlines and are meeting EEC licensing requirements for orientation and ongoing training Ensure that discipline of employees is swift and appropriate and that all issues are communicated with the Human Resources Department; ensure that supervisors work in accordance with agency policies/procedures and collective bargaining agreement. Work with Site Directors to ensure compliance of programs with all health and safety standards including EEC licensing standards Ensure residential vehicles meet daily operating standards including sufficient gas levels, proper vehicle maintenance, repair and required inspections Ensure that all programs hold current Fire, Health and Building certifications and inspections Report and communicate with Operations Department as needed to ensure safety and compliance with facility and building issues Ensure Site Directors are conducting monthly file audits to ensure required documentation is complete and filed appropriately-perform spot checks to ensure compliance Take active lead with Site Directors in program preparation for upcoming agency audits or program licensing reviews/site visits, including file preparation, site cleanliness, adherence to funding requirements/standards Respond to all serious incidents including 51A’s, DPPC, elder abuse and mental health emergencies and ensure proper procedures and guidelines are followed including documentation and prompt notification to appropriate state agency(s) Ensure each program has updated resident handbook and accompanying staff handbook that addresses all program policies and ensure that policies are developed in accordance with strengths-based model of programming When deemed necessary, provide front line coverage for residents during a staffing crisis Lead monthly residential unit meetings consisting of Site Directors and Direct Care Supervisors to ensure cohesiveness, communication and continuity among residential programs; support team leadership model for overall agency programming Attend ongoing leadership meetings Participate as required in all appropriate community forums/task forces relevant to agency residential programming Maintain and develop positive relationships with community providers and potential partners/collaborators Facilitate direct service staff training as needed On-call 24/7 providing back-up to Site Directors for emergencies and need for notification Grant research/writing Relevant duties as needed

Location: Springfield Salary: $50,000 Please e-mail resume/cover letter to:

Type of position:


Degree Requirement:



Human Services (UG)

Salary Range:

Application Deadline:


Employer Details:

Employer Name:

Kimberly Chatel


YWCA - Springfield




Human Resources


One Clough Street







Phone Number:


Website: Website)

Springfield College 263 Alden Street, Springfield, MA 01109-3797 413.748.3000
Page updated on: 11/20/2007