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Job Information

Job Category:

Sports & Recreation

Position Title:

Member Service Rep

Position Description:

Branch: Indian Valley YMCA Location: Vernon, CT Type of Job: Part-time Come be part of a thriving association with a commitment to developing future leaders of the YMCA movement. Job Description: The Indian Valley Family YMCA is looking for a qualified and energetic individual as a Member Service Representative. Under the guidance of the Membership Director, the Member Service Representative will be responsible for effective and efficient contact between members and staff. The Member Service Representative will deliver exceptional service to YMCA members, potential members, and guests. Strive to know every member by name and maintain a positive, ongoing relationship with all members, guests, staff, and community partners. Answer inquiries and provide information to the general public, YMCA members, and other interested parties. Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. The position is responsible for ensuring that the mission, purpose, image and core values of the YMCA of Greater Hartford is conveyed. JOB QUALIFICATIONS: The incumbent must:  Must be at least 18 years of age and possess a high school diploma.  Must have a minimum of two years customer service experience.  Basic computer skills are essential.  Prior experience working in a high volume, member-focused environment.  Ability to multitask.  Must possess or attain CPR/AED certifications within 30 days of hire. Employment is subject to a background check. HOW TO APPLY  Send Employment Application, Cover Letter and Resume to Clarissa Santos at  Applications are available online at  No phone calls please. Effect on End Results:  The YMCA will be recognized by the community as providing excellent service to all who walk through our doors or contact us on the phone.  The YMCA will effectively connect and build relationships with its members and the community, resulting in increased member enrollment and retention.  Consistent, superior member service and satisfaction resulting in continued growth in membership, programs and special services.

Type of position:


Degree Requirement:


Salary Range:

Application Deadline:


Employer Details:

Employer Name:

Clarissa Santos


YMCA of Greater Hartford - Metropolitan Offices





241 Trumball Street







Phone Number:

(860) 522-9622

Website: Website)

Springfield College 263 Alden Street, Springfield, MA 01109-3797 413.748.3000
Page updated on: 11/20/2007