Sports & Recreation
Member Service Rep
Branch: Indian Valley YMCA
Location: Vernon, CT
Type of Job: Part-time
Come be part of a thriving association with a commitment to developing future leaders of the YMCA movement.
The Indian Valley Family YMCA is looking for a qualified and energetic individual as a Member Service Representative. Under the guidance of the
Membership Director, the Member Service Representative will be responsible for effective and efficient contact between members and staff. The
Member Service Representative will deliver exceptional service to YMCA members, potential members, and guests. Strive to know every member
by name and maintain a positive, ongoing relationship with all members, guests, staff, and community partners. Answer inquiries and provide
information to the general public, YMCA members, and other interested parties.
Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all
times. The position is responsible for ensuring that the mission, purpose, image and core values of the YMCA of Greater Hartford is conveyed.
The incumbent must:
Must be at least 18 years of age and possess a high school diploma.
Must have a minimum of two years customer service experience.
Basic computer skills are essential.
Prior experience working in a high volume, member-focused environment.
Ability to multitask.
Must possess or attain CPR/AED certifications within 30 days of hire.
Employment is subject to a background check.
HOW TO APPLY
Send Employment Application, Cover Letter and Resume to Clarissa Santos at firstname.lastname@example.org.
Applications are available online at www.ghymca.org.
No phone calls please.
Effect on End Results:
The YMCA will be recognized by the community as providing excellent service to all who walk through our doors or contact us on the
The YMCA will effectively connect and build relationships with its members and the community, resulting in increased member
enrollment and retention.
Consistent, superior member service and satisfaction resulting in continued growth in membership, programs and special services.
Type of position:
YMCA of Greater Hartford - Metropolitan Offices
241 Trumball Street