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Job Information

Job Category:

Human/Social Services

Position Title:

Bilingual Community Support Worker

Position Description:

PROGRAM: Community Support LOCATION: Norwich and Willimantic

ACCOUNTABLE AND RESPONSIBLE FOR THE FOLLOWING RESULTS Direct Community Support/Case Management Functions • Establishes rapport and working relationship with assigned clients/family. • Develops and writes child centered, family focused client service plans in conjunction with client/family. • Assesses in obtaining benefits, housing, treatment, legal services, medical services, education and employment, and recreational services. • Demonstrates competency in age-related or specialty issues and developmental needs for each population served. • Coordinates communication between all providers involved with client. • Creates crisis plan for clients • Meets regularly with each client to assess current status and progress. • Formulates adequate discharge plans for all cases terminated from assigned caseload. • Convenes team meetings including all providers for client/family to insure that everybody is following service plan.

Maintains Family and other Collateral Contacts to Ensure Quality, Client-Centered Services. • Works as liaison between agency, DCF, hospitals, other community-based services, family members and significant others. • Assists in linking client with community support systems and agencies. • Advocates for clients’ rights and access to services. • Provides overall care coordination and management • Liaisons with clinical and community providers to ensure consistency of services provided.

Maintains Documentation and other Methods of Communication to Maintain Quality Services • Compliant with recordkeeping requirements consistent with program and agency standards including the monitoring and charting of clients’ behavior and progress toward specific goals. • Completes all required documentation and statistical reports related to client service in accordance with established agency procedure. • Attends and participates in weekly staff meetings, case conference and supervision. • Participates in case coordination meetings • Completes objective measurement tools as required by funder.

Additional Duties and Responsibilities • Develops and maintains involvement in an identified specialty area. • Attends agency-sponsored in-services, outside workshops, conferences and meetings to facilitate continued professional growth. • May perform other assignments and duties, as area needs require. Provides community-based services. Frequent travel in community within 75 miles radius in all weather conditions.

MINIMUM REQUIREMENTS • Bilingual (Spanish speaking) required. • Possesses general knowledge of the principles and practices involved in delivering case management. • Able to function independently in a range of settings on an outreach basis. • Comprehends basic theory and concepts related to community services and treatment for children and adults. • Ability to complete and tabulate objective measures. • Demonstrates competency in age related or specialty issues and developmental needs for each population served. • Knowledge and competence in cultural diversity.


EDUCATION, EXPERIENCE AND TRAINING: Bachelor’s degree in related behavioral health field is required, with two years of experience in a mental health setting.

Apply online:

Type of position:


Degree Requirement:



Human Services (UG)

Salary Range:

Application Deadline:


Employer Details:

Employer Name:

Michelle M. Boecher, Recruiter, Human Resources


Community Health Resources


Human/Social Services



995 Day Hill Road







Phone Number:


Website: Website)

Springfield College 263 Alden Street, Springfield, MA 01109-3797 413.748.3000
Page updated on: 11/20/2007