Tech Support Technician
Technology Support Technician (part-time, 15 hrs/wk)
The Technology Support Technician provides in-classroom setup, delivery and support of technology resources for the online-hybrid programs as well as for events held on campus.
PRIMARY DUTIES & RESPONSIBILTIES
Delivers, sets up, and supports in-classroom technology resources for the online-hybrid programs and scheduled events including: lecture software, AV equipment, computer, network, and wireless connectivity.
Provides “hands-on” assistance to faculty in the use of instructional and computer technologies.
Provides support for Media Services during campus events as available.
Assists IT staff with shift-specific duties including troubleshooting, maintenance and repair of software, hardware, and equipment.
Monitors help desk tickets and works with IT staff to identify and resolve issues.
Consults with faculty, students, and staff about technology and functions in the classroom.
Assists the IT staff with operational duties and projects during non-business hours.
Follows standard help desk procedures.
Other duties as may be assigned.
Send a cover letter, resume, and contact information for 3 professional references via email (as Word or PDF documents) to: firstname.lastname@example.org
Review of applications will begin immediately and continue until the position is filled.
Associate’s degree in related field or equivalent technical training. 1-2 years of experience preferred in supporting classroom technology.
ž Knowledge of AV technologies and experience with Windows computers in a networked environment.
ž Demonstrated proficiency with Microsoft and Adobe software.
ž Excellent interpersonal, communication (writing, speaking), organizational, problem-solving, and analytical skills.
ž Must be self-motivated and able to work independently as well as on teams. Customer-driven approach.
ž Ability to process and maintain confidentiality regarding employee, student/family records and data.
ž Ability to use tact, discretion and diplomacy in responding to help desk requests and in providing technical assistance to faculty, staff, and students.
ž Must be organized, detail-oriented, able to manage time efficiently and effectively, and respond to Help Desk requests in a courteous, prompt manner.
ž Evenings and occasional weekend work required.
ž Ability to work effectively with a diverse population.
ž Commitment to the mission of the college and its students is necessary.
Type of position:
Marie Phillips, Director,Office of Human Resources
291 Springfield Street